"I'm sorry, my phone isn't working"
Using technology is part of everyday working life for many people around the world. But even the best technology breaks down from time to time - and that often means making a phone call to get help. In this programme, Feifei and Neil practise dealing with technology-related problems. What should you say when you're on the phone to IT support? Using technology at work: Key phrases Describing IT problems: I can't connect to the internet. I can't print anything. I saved some files to my hard drive and they've disappeared. Asking about IT problems: Has this happened before? What operating system are you running? What version of the software are you using? Giving advice about fixing IT problems: You need to install an update. Try re-installing the programme. Your system needs a rebuild. I'm afraid this can't be fixed.
文本:http://www.bbc.co.uk/worldservice/learningenglish/general/sixminute/2013/11/131121_6min_technology_problems.shtml
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